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Terms & Conditions

BILLING: All rides will be billed in US dollars. Hourly billing starts from the time the vehicle leaves the garage and ends when the vehicle returns to such a garage. In all cases, parking and tolls are additional, when applicable. Further, all airport transfers are for trips within the city limit only. Any travel outside of a city is an hourly charge with the same terms and conditions as set forth above. I agree not to dispute any charges, with my bank or credit card provider, rather I agree to resolve issues directly with LGV. Abuse of Fair Credit Bureau Laws, will be investigated, and pursued to the full extent of the law.
CANCELLATIONS: Cancellations must be received at least 72 hours before the car is scheduled to be dispatched to greet you and up to 7 days in advance for vehicles over 6+ passenger capacity. If you do cancel a reservation, please ask for the cancellation number which every LGV agent is required to provide to you. For all stretch limousines, elite class vehicles, party buses, shuttle buses, and motorcoach vehicles require a minimum of 14-days notice for cancellation. Any and all special events, weddings, and proms require a 14-day cancellation policy. All cancellations received after the cancellation threshold time are non-refundable. You must submit your cancellation by sending an email to cancellations@lgvcorp.com
DAMAGES: LGV will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition. The minimum fee of $250.00 will apply to any damages in or outside of LGV vehicles or any sub-contractor vehicles.
GENERAL: Drug use is prohibited by law. It is Illegal to stand through the sunroof. Any fines obtained during service will be paid for by the customer. The driver has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s). The rate is subject to change based on any additional services that you specifically request such as hourly overage, wait time, stops, parking, meet and greet, and any miscellaneous fees that may apply. Balances to be paid to the driver on the service date before the beginning of the service. Vehicles cannot be loaded beyond seating capacity. LGV is not responsible for articles left in the limousine. The use of our vehicle means you accept all the terms and conditions listed. If you are experincing issues during your trip please report them immediately to our support at (833) 223-2883, to ensure we can fix them immediately.
BREAKDOWNS: LGV is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.

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